Frequently askedquestions

All our jewellery is made from genuine 18-karat gold (yellow, rose or white gold), shaped by hand in our family workshop in Casablanca. Each piece is hallmarked 18K and inspected by Moroccan Customs — the official guarantee of the gold's fineness. The stones in this catalogue are zircons, along with natural stones specified on each product page.

Yes. Every Tariki piece is hallmarked and comes with a certificate of authenticity guaranteeing the quality of the gold and the stones used.

Yes. We offer engraving, stone selection, sizing and full bespoke work. Write to us at youssef.amhal@tarikijewellery.com. A piece made to a custom size takes 3 to 6 weeks and cannot be returned once production has begun.

18-karat gold is generally hypoallergenic. However, some alloys contain nickel, which can irritate sensitive skin. Please contact us if you have particular concerns.

We accept the major credit cards (Visa, Mastercard, American Express) as well as the payment methods shown at checkout. Payment is due in full at the time of order: we do not offer instalment payments or financing.

Yes. Our site uses SSL encryption and all transactions are processed through secure payment platforms. Your banking details are never stored on our site.

You may request a change or cancellation as long as preparation or production has not started. Write to us as soon as possible at youssef.amhal@tarikijewellery.com: we will confirm in writing whether your order can still be cancelled.

Because it depends on the amount of gold actually used. The price displayed for a custom size is an estimate based on gold weight. Once the piece is finished it is weighed: if the actual weight exceeds the estimate, an additional invoice is sent to you for the difference; if it is lower, a refund is issued. The difference is calculated at the same per-gram rate as the displayed price, with no added margin. This adjustment always reaches you before shipping: you know the final amount before the parcel leaves.

Yes, we deliver to every province and territory in Canada. We deliver within Canada only and do not ship abroad.

An in-stock piece, already made, ships within 4 to 8 business days of order confirmation. A piece made to a custom size takes 3 to 6 weeks of workshop production before shipping. These are the only two lead times we publish; we do not offer an express service.

Yes. As soon as your order ships, you receive a confirmation email with a tracking number so you can follow your piece at every step.

All our deliveries are insured and sent with signature required. Your piece travels sealed in its numbered case, from our hands to yours. Pickup in person in Montreal is available by appointment.

In-stock pieces may be returned within 30 days of delivery, provided they are unworn, in their original condition and accompanied by their packaging and certificate.

Return shipping is at the customer's expense. We send you the shipping instructions, but we do not provide a prepaid return label. Use a tracked and insured service: the parcel remains your responsibility until we receive it.

Contact us at youssef.amhal@tarikijewellery.com with your order number and the reason for the return. We will provide the return shipping instructions. The refund is issued to the original payment method within 10 business days of receipt and inspection of the piece.

No. A piece made to a custom size, engraved or personalised is neither returnable nor refundable once production has begun at the workshop. You may cancel at no cost as long as production has not started.

A manufacturing defect is always taken back, including on a made-to-size piece and beyond 30 days. Depending on the nature of the defect, we repair, replace or refund the piece, and shipping is then at our expense. Normal wear, knocks and scratches are not manufacturing defects.

Our team is available Monday to Friday, 9 a.m. to 5 p.m. Eastern Time, by email at youssef.amhal@tarikijewellery.com or by phone at 438 992-1798.